RMA Process Requirement
a. Describes all problems using RMA form.
b. The defective products must have a trouble tag attached to each product describing the problem.
c. Print RMA# clearly on all mailing labels.
d. For all RMA units, customers should pay for the return freight charge and Addtronics will pay for the shipping charge for replacement.
e. Products return must have all the components and accessories included.
f. Incomplete RMA form-filling may cause delay in RMA process.